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Abstract

In 2008, EtherSpeak certified the SureTrunk™ for ShoreTel connection method to enable an innovative

“native” SIP connectivity option for ShoreTel. SIP Trunking provides the users of ShoreTel a value-

aligned alternative method for public telephone network by-pass. These connection options are enabled

when a ShoreTel customer elects to use a SIP trunking provider like EtherSpeak (using the Session

Initiation Protocol (SIP)) for communications beyond the customer‟s IP network edge.

In the current version of EtherSpeak‟s SureTrunk™ for ShoreTel offering, EtherSpeak now provides the

ShoreTel administrator numerous options for connectivity of the SureTrunk™ for ShoreTel service – to

virtually any version of the ShoreTel system (this application note covers only ShoreTel versions 9.x

through versions 11.x).

In addition, EtherSpeak now provides options for enhancing security and quality of SIP by providing new

Quality of Service (QoS) / Class of Service (COS) guarantees by broadening the EtherSpeak solution to

include MPLS cross-connections to most Tier-One carrier data networks. This evolution is an

improvement to how the service may be delivered, and as a result, provides the ShoreTel Administrator

options for leveraging EtherSpeak SIP with seamless inter-connects to carrier networks in an

unprecedented way. New carrier supported MPLS cross-connects are available currently with AT&T /

ACC Business, Level 3 Communications, Qwest Communications, Windstream, Verizon Business and

others. Please speak with EtherSpeak sales to verify the availability of connecting to your carrier‟s

network.

They include a wide array of private wide-area-network (WAN) options (MPLS T1‟s), metro-Ethernet

connectivity, Asynchronous Transfer Mode (ATM) and whole range of quality public network broadband

and most recently, Wireless Wide Area Network (WWAN) options (including WAN (802.11n or WiMax).

In two short years, EtherSpeak SIP is steadily moving to become the de-facto standard for connecting

customer-premise based IP PBXs to carrier networks. With these options taking shape, it is an exciting

time for ShoreTel and SIP. Although SIP connectivity is a “newer” ShoreTel connection method, it is

typically regarded as less expensive, increasingly reliable, and the key driver for reducing customer

monthly recurring costs when compared to “legacy” Public Switched Telephone Network (PSTN)

connections. SIP is replacing Plain-Old-Telephone-Service (POTS), Basic Rate Interface (BRI), Primary

Rate Interface (PRI) or T1 / E1 trunk connections. This application note provides a guide for you in

selecting and implementing an EtherSpeak SureTrunk™ SIP connectivity option that is right for your

customer. We will help you do this by providing an understanding of the three ShoreTel Certified

methods to connect a ShoreGear system to EtherSpeak as a Communications-as-a-Service (CaaS)

provider.

1. Connecting natively to EtherSpeak over an single existing Internet connection

2. Connecting natively to EtherSpeak over a redundant Internet connection

3. Connecting natively to EtherSpeak over a private network connection

This application note is for ShoreTel customers who would like encrypted (utilizing an IPSEC VPN) SIP

trunking via a PRI handoff from the ShoreTel system.

Application Diagrams of the product scenarios tested with the ShoreTel ShoreGear switch appear in

Figure A below.

I n n o v a t i o n

N e t w o r k A p p N o t e

TPP: 10347

Date: September, 2011

Product: ShoreTel |EtherSpeak with Adtran

System version: ShoreTel 11.x

1 2 3 4 5 6 ... 39 40

Inhaltsverzeichnis

Seite 1 - Abstract

Abstract In 2008, EtherSpeak certified the SureTrunk™ for ShoreTel connection method to enable an innovative “native” SIP connectivity option for Shor

Seite 2 - Table of Contents

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 10 - 4.0 Enhanced Serv

Seite 3 - Features and Benefits

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 11 - 4.16 Call Forwar

Seite 4

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 12 - Go to the “Inbo

Seite 5

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 13 - Go to the “Layer

Seite 6 - Architecture Overview

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 14 - determine which c

Seite 7 - Version Support

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 15 - Switch(config-tel

Seite 8

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 16 - We will only cov

Seite 9

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 17 - This action brin

Seite 10

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 18 - You will need to

Seite 11 - ShoreTel Configuration

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 19 - 1. The “Descript

Seite 12

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 2 - Figure A: Shor

Seite 13

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 20 - Set the time to

Seite 14 - Adtran Configuration

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 21 - 1. Define a “D

Seite 15

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 22 - System Summary C

Seite 16

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 23 - 1. The “Operati

Seite 17

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 24 - The “Trunk ID:” w

Seite 18

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 25 - 1. Define a “

Seite 19

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 26 - The “Trunk ID:”

Seite 20

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 27 - You will need to

Seite 21

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 28 - Verify that the “

Seite 22

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 29 - Verify that the

Seite 23

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 3 - Overview This docu

Seite 24

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 30 - Set the “Codec G

Seite 25

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 31 - 4. The loopback

Seite 26

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 32 - Once that is co

Seite 27

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 33 - We then click int

Seite 28

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 34 - For the IPSEC se

Seite 29

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 35 - You then must se

Seite 30

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 36 - The next step is

Seite 31

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 37 - Lastly, make sur

Seite 32

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 38 - Make sure you

Seite 33

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 39 - With this step c

Seite 34

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 4 - o Web-based confi

Seite 35

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 40 - [email protected]

Seite 36

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 5 - A VPN is required

Seite 37

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 6 - ADTRAN Product Inf

Seite 38

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 7 - Version Support Th

Seite 39 - Adtran Troubleshooting

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 8 - 1.8 Incomplete In

Seite 40 - Trademarks

960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 9 - services through p

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