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Appendix E. Troubleshooting
61200305L1-1 ATLAS 550 User Manual E-3
Cabling problem.
•T1
–Checktheports’alarmstatus.
– If the T1 is experiencing LOS, ensure the cable is plugged in.
– If the cable is plugged in, ensure the pinout is correct. Refer to the
ATLAS User Manual for a correct pinout.
•Nx
– Check DTE port signals and verify that DTR and RTS are active.
– If signals are inactive, verify V.35 cable is connected to correct port.
– If cable is connected, verify external DTE is powered on.
Packet endpoint not mapped
•FromP
ACKET
M
ANAGER
/P
ACKET
E
NDPNTS
/S
TATUS
,verifythatthepacket
endpoint indicates that a physical port is mapped.
Signaling mismatch
•FromP
ACKET
M
ANAGER
,verifythattheSignalingtypematchesthatpro-
vided by the carrier and the external DTE.
Timers not configured
• Verify that frame relay counters and timers are configured as specified
bytheframerelayprovider. (Countersandtimersdonotnormallyneed
to be adjusted.)
DLCI is not active
•VerifyintheP
ACKET
M
ANAGER
/P
ACKET
E
NDPNTS
/P
ERFORMANCE
menu
that the DLCIshows active. If the DLCI is listed inactive and the packet
endpointisconfiguredas User sideofUNI,the framerelaynetworkhas
not activated this DLCI.
NodataonDLCI
•VerifyintheP
ACKET
M
ANAGER
/P
ACKET
E
NDPNTS
/P
ERFORMANCE
menu
that the DLCI shows receive packets. If there are no packets received,
verify that external equipment is configured to transmit data on this
DLCI.
•VerifyintheP
ACKET
M
ANAGER
/P
ACKET
C
NCTS
menu that this DLCI is
mapped.
Frame relay link is down.
Link is active, but data is not passing.
- ATLAS 550 1
- TRADEMARKS 2
- Table of Contents 11
- List of Figures 25
- List of Tables 29
- Introduction 31
- Access Router 32
- Access Switch 33
- Additional Applications 34
- ATLAS 550 FEATURES 35
- Chapter 1. Introduction 36
- Installation 37
- GROUNDING INSTRUCTIONS 38
- SUPPLYING POWER TO THE UNIT 39
- MOUNTING OPTIONS 39
- Control/Chain In Port 40
- Control/Chain Out Port 41
- Ethernet Connection 41
- Alarm Relay Connection 42
- Network Connection 43
- Test Interface 44
- Frame Relay Specifications 44
- IP Router Specifications 45
- Option Slots 45
- INSTALLING OPTION MODULES 45
- Chapter 2. Installation 46
- Operation 47
- Chapter 3. Operation 48
- CONTROL/CHAIN IN 48
- USING TELNET 49
- Using the Front Panel 51
- CRAFT PORT 52
- FRONT PANEL LEDS 52
- Navigating the Terminal Menus 57
- Menu Path 58
- Window Panes 58
- Moving through the Menus 61
- Session Management Keystrokes 61
- Configuration Keystrokes 62
- Getting Help 62
- System Control Terminal Menus 63
- SECURITY LEVELS 64
- EVENT LOG 66
- RESOURCE USAGE 68
- CHAIN PORT SIGNAL 69
- CHAIN PORT TX 69
- INTERNAL 70
- SESSION TIMEOUT 71
- MAX TELNET 71
- SESSIONS 71
- ETHERNET PORT 71
- CHAIN PORT 72
- EVENT LOGGING 76
- SYSLOG SETUP 76
- REAL TIME CLOCK 76
- PASSWORDS 77
- LICENSES 78
- LARM RELAY 79
- HRESHOLD 79
- PDATE FIRMWARE 79
- None Selected 80
- Has not been attempted 81
- Module Update Complete 81
- UPDATE STATUS 82
- CONFIG TRANSFER 82
- SYSTEM UTILIZATION 83
- SYSTEM SELFTEST 83
- EBOOT SYSTEM 86
- ACTORY DEFAULT 86
- Module Terminal Menus 87
- Packet Manager 95
- PERFORMANCE 98
- Chapter 8. Packet Manager 100
- ENDPNT COUNT 106
- ENDPNTS SORT 106
- NABLE IQ STATS 108
- ORT ENABLES 108
- VIEW IQ STATISTICS 109
- OVERVIEW 115
- Chapter 9 115
- Chapter 9. Router 116
- IP MENUS 117
- NTERFACES 119
- SUBNET MASK 120
- FAR-END ADDRESS 120
- PROXY ARP 122
- PORT NAME 122
- IP ADDRESS 122
- DEFAULT GATEWAY 122
- TATISTICS 124
- IP FAST CACHE 128
- RELAY TABLE 129
- Dedicated Maps 131
- APS 1 THROUGH 5 132
- ORT TO/FROM 133
- Chapter 10. Dedicated Maps 134
- ACTIVATE TIME 136
- ENBL DAY 136
- IGNALING 137
- Dial Plan 143
- Interface Configurations 144
- UT#ACCEPT 145
- Chapter 11. Dial Plan 146
- IFCE CONFIG 147
- N#ACCEPT 148
- INTERFACE CONFIGURATIONS 152
- SWITCH TYPE 153
- FIRST DS0 153
- NUMBER OF DS0S 153
- OUTGOING NUMBER 153
- CONVERSION 153
- STRIP MSD 154
- SOURCE ID 156
- SWAP ANI/DNIS 156
- S AVAILABLE 157
- IGNALING METHOD 157
- X SEQUENCE 157
- INK AFTER ANI/ 157
- DIGIT SUPPRESSION 158
- DIRECT INWARD 158
- TRUNK NUMBER 158
- ALLED DIGTS 161
- RANSFERRED 161
- UTGOING CALLER 161
- OURCE ID 161
- WAP ANI/DNIS 161
- DS0S AVAILABLE 162
- SIGNALING METHOD 162
- DIAL ON OFFHOOK 164
- SPID LIST 166
- CREATING DIAL PLANS—EXAMPLES 168
- AT L A S 5 5 0 A 169
- ATLAS 550 B 169
- PKTENDPT 170
- PKTVOICE 173
- Menus for Network Termination 175
- Menus for User Termination 176
- Updating Firmware 177
- TFTP FIRMWARE UPDATES 179
- Updating Firmware using TFTP 179
- Schedule 180
- Current Update Status 180
- Chapter 12. Updating Firmware 181
- SNMP Management 183
- SNMP TRAPS 184
- Trap Destination List 184
- Standard Traps 185
- DS1 Traps 186
- Chapter 13. SNMP Management 187
- ADTRAN Utilities 189
- SysLog GUI 190
- Menu Bar 191
- RASE LOG FILES 192
- EFINE RED EVENTS 192
- ROPERTIES 192
- LEAR RED EVENTS 192
- TELNET UTILITY 193
- Chapter 14. ADTRAN Utilities 195
- VT-100 UTILITY 196
- ISCONNECT 197
- ILE TRANSFER 197
- EFRESH SCREEN 197
- TFTP SERVER UTILITY 198
- TFTP Download Complete 201
- System Event Logging 203
- ISDN CAUSE CODES 208
- CAUSE CODE LOG ENTRIES 210
- Technology Overview 213
- OSI Model and Frame Relay 213
- FRAME RELAY 215
- Virtual Circuits 215
- User-to-Network Interface 217
- Managing Network Congestion 219
- Frame Relay Examples 221
- Site Router 224
- Frame Relay 228
- Router Examples 231
- CENTRAL-SITE ROUTER 232
- Appendix D. Router Examples 233
- Troubleshooting 235
- Misconfiguration 236
- Frame relay link is down 237
- Appendix E. Troubleshooting 238
- Acronyms and Abbreviations 239
- Glossary 241
- Appendix G. Glossary 242
- Numerics 253
- Product Support Information 261
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